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STANDARD TERMS AND CONDITIONS OF SALE



SJ Enterprises 

📌 1. Return & Exchange Policy

🔸 For All Products (Except Fashion Items):

  • No Return / No Exchange once delivered.

  • Only damaged or wrong item cases will be considered.

  • Damage claim must be made within 24 hours of delivery.

  • Customer must share clear photos/videos of the damage (no unboxing compulsory).

  • Packaging material must be kept until the issue is resolved.

  • If the product is missing parts/accessories, customer must report it on the same day.

🔸 For Fashion Products (Clothes, Wearables, Accessories):

  • Return + Exchange available for 1 day only after delivery.

  • A full unboxing video (no cut, no pause) is compulsory.

  • Product must be unused, unwashed, and with all tags & packaging intact.

  • Exchange depends on stock availability.

  • If the product is out of stock, we may offer a store credit (no cash refund).

  • Items with perfume smell, stains, damage caused by customer will not be accepted.

  • Wrong size sent by us → Exchange allowed with proof.

❌ Not Accepted:

  • No return/exchange for personal-use items (deodorants, grooming items, innerwear, hygiene products).

  • No claims accepted after the 1-day window for fashion products.

  • No claims if the customer opened the package without video (for fashion category).

  • No return for “not liked”, “changed mind”, or “different from expectation”.

📌 2. Refund Policy (More Points)

  • Refund is only provided in cases of wrong or damaged products.

  • Fashion products require unboxing video; others require clear evidence.

  • Refund will be processed within 3–7 working days after approval.

  • Refund will be issued to the original payment method or as store credit (based on situation).

  • Cash on Delivery (COD) orders will be refunded as UPI/Bank transfer only.

  • Shipping charges (if any) are not refundable.

  • If customer fails to receive delivery or gives wrong address, no refund will be given.

📌 3. Shipping & Delivery Policy (More Points)

  • Normal delivery time: 5–10 days depending on pincode.

  • Delays due to courier, weather, festival season, or unexpected events are beyond our control.

  • Customer must provide correct name, address, and active phone number.

  • If customer is unavailable at the time of delivery, re-delivery charges may apply (courier dependent).

  • We ship through trusted partners for safe delivery.

  • Tracking ID will be shared once the order is dispatched.

  • In remote areas, delivery may take a little longer.

📌 4. Cancellation Policy (More Points)

  • Orders can be cancelled only before dispatch.

  • Once shipped, order cannot be cancelled.

  • Prepaid order cancellation (before dispatch) will be refunded within 3–7 days.

  • COD orders cannot be cancelled after dispatch.

  • Fake or repeated COD cancellations may lead to blocking of future orders.

📌 5. Terms & Conditions (More Points)

  • Color may vary slightly due to lighting and mobile display settings.

  • Product description and photos are for reference; minimal variation may occur.

  • Customer must check size chart before ordering fashion products.

  • If wrong address is provided, the seller is not responsible for delay or non-delivery.

  • SJ Enterprises reserves the right to update prices and policies anytime.

  • By placing an order, customer agrees to all the policies on the website.

📌 6. Privacy Policy (More Points)

  • We collect only basic information like name, phone number, address for delivery.

  • Your payments are processed securely through trusted gateways.

  • We never store your card or banking details.

  • Your data is shared only with delivery partners when required.

  • We do not sell or rent your data to anyone.

  • You may contact us anytime to update or delete your personal information.

7️⃣ Customer Support Policy (Final Updated – 24-Hour Response)

At SJ Enterprises, we are always here to help you.

You can contact us in two simple ways, and we aim to reply within 24 hours.

🔹 Option 1: Contact Us Form (Contact Page)

You can submit your query through the Contact Us Form on our website.

How It Works:

  • Your message is received by our support team

  • We reply within 24 hours

  • Suitable for:

    • Order questions

    • Delivery updates

    • Product information

    • Return/Exchange requests (within policy)

To Help Us Respond Faster, Please Include:

  • Your name

  • Order ID

  • Registered phone number

  • Your message details

🔹 Option 2: WhatsApp Support (Support Page)

For convenient communication, you can message us on WhatsApp using the link on the Support Page.

WhatsApp Support Hours:

⏰ 10:00 AM – 7:00 PM (Mon–Sat)

Response Time:

  • Replies are provided within 24 hours

We Can Help With:

  • Order tracking

  • Product questions

  • Return/Exchange guidance

  • Payment or delivery issues

  • General support

To Assist You Better, Please Share:

  • Order ID

  • Name

  • Product photos/videos (if required)

8️⃣ COD (Cash On Delivery) Policy — Updated

Currently, Cash on Delivery (COD) is not available on SJ Enterprises.

If you prefer COD, you can order the same product from:

  • Amazon

  • Meesho

  • Flipkart

👉 We will provide the product links below for your convenience.

We will activate COD on our website in the future once everything is fully set.

9️⃣ Product Quality Policy

At SJ Enterprises, we focus on delivering good quality, verified, and well-packed products.

🔹 Quality Check Before Dispatch

  • Every product is checked properly before packing

  • Fashion items checked for: stitching, finishing, size

  • Non-fashion items checked for: working condition (if applicable)

  • Colors may vary slightly due to lighting & screen brightness

🔹 Safe Packaging

  • Secure packaging with bubble wrap or protective material

  • Fragile items get extra padding

  • Boxes are sealed properly for safe transit

Your trust is important to us. ❤️

🔟 Payment Policy — Updated With WhatsApp Discount

We offer easy and safe prepaid payment options.

🔹 Accepted Payment Methods

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Pay on WhatsApp (Special Option)

💥 Pay on WhatsApp – Get 3% OFF

When you reach the checkout page, you will see an option:

👉 "Pay on WhatsApp"

If you choose this option:

  • You will complete the payment directly on WhatsApp

  • You will receive a 3% special payment discount

  • Payment is 100% secure

  • Fast confirmation & faster processing

🔹 Payment Safety

  • All payments are processed through trusted and secure methods

  • We never store your card or bank details

🔹 Payment Failure

If money is deducted but the order doesn’t reflect:

  • The amount will be auto-refunded by your bank within 3–7 days

1️⃣1️⃣ Fake / Abuse Order Prevention Policy

To protect genuine customers and our small business, we follow simple safety rules.

What We Consider Fake/Abusive:

  • Wrong or fake address

  • Wrong phone number

  • Repeated order cancellations

  • Harassing or abusive messages

  • Misusing WhatsApp support

Our Actions:

  • Block customer from ordering

  • Allow only verified customers to place future orders

  • Refuse service in repeated misuse cases

We follow this to keep our service smooth and fair for real customers.